CBDT Directed AO to mention their Email-ID and telephone numbers on the notices they issues.
Central Board of Direct Taxes take another steps towards the paperless Income tax Department. It ask Income Tax Officers to provide general details like email-id and telephone numbers on all the notices issued by them.
CBDT is taking all the necessary steps to make its newly launched paperless system of e-assessment income tax cases to make it famous among the taxpayers. It is a “high priority” and flagship programme.
Many taxpayers requested CBDT that AO was not mentioning their contact details like official phone number, email-id and fax number in the notices they issues. And it creates inconvenience to the taxpayers if they need any clarification they need from the AO. And it is also failing the purpose of the scheme.
Copy Of Order
F. No. 225/214/2016/ITA.II.
Government of India
Ministry of Finance
Department of Revenue (CBDT)
North-Block, New Delhi, the 30th of August, 2016
All Pr. Chief Commissioners of Income-tax/ Pr.CCIT (International-tax)
All Directors General of lncome-tax/CCIT (Exemptions)
Subject: Step to facilitate taxpayers electronic interface with the income-tax department-regd.-
This has reference to CBDT letter in F.No.Dir (Hqrs)/CH(DT)/29/2015/2030 dated 15/12/2015 (copy enclosed) wherein various income-tax authorities including the field formations were directed to mention their e-mail address and office telephone number in all notices/letters/communications which were being issued by them to the taxpayers.
2. As you are aware, this step was taken to facilitate and increase taxpayers electronic interface with the However, several instances have come to the notice of the Board, more specifically in the context of statutory notices under section 143(2) of the IT Act being issued by the Assessing Officers, that these notices do not contain any such details. This has led to a situation where the taxpayers who want to communicate with the Assessing Officer through e-mail or wish to make statutory compliance electronically are unable to do so. Further, non furnishing of official telephone number also causes inconvenience to the taxpayer concerned in case he needs to seek any clarification from the Assessing Officer.
3. Therefore, looking into the difficulties being faced by the taxpayers due to lack of proper compliance with earlier directions of the Board by some income-tax authorities, I am directed to request that all income-tax authorities under your jurisdiction should be suitably instructed and sensitized to invariably mention their official e-mail Ids along with official telephone numbers/fax number in all notices/letters/communications being issued by them to the
4. The above directions should be followed strictly. The supervisory officers are requested to monitor compliance in this regard by random verification of such notices/letters/communications being issued by the income-tax authorities working under them. Further, in all time-barring scrutiny cases and in cases where notice for any statutory proceeding has been issued during this financial year till now without the necessary communication details of the income-tax authority concerned, such information should be furnished to the concerned taxpayer immediately.
Enclosure: as above
DS (ITA.II), CBDT
Tele-fax No. 011-23092152,
Copy Of Letter
F. No..Dir. (Hqrs.)/CH(DT)/ 29/2015/2030
GOVERNMENT OF INDIA
MINISTRY OF FINANCE
DEPARTMENT OF REVENUE
CENTRAL BOARD OF DIRECT TAXES
North Block, New Delhi,
Dated : 15/12/2015
- All Members of CBDT
- All Pr. CCsIT (CCA)s CBDT
- All Pr. DGsIT CBDT
- JS (Admin) CBDT
Subject: Facilitating Taxpayers’ electronic interface with the Department – reg.-
I am directed to refer to subject mentioned above and to say that the Revenue Secretary has directed that henceforth any notice/letter/communication issued by any officer under Department of Revenue; including CBDT, its directorates and field formations; to the tax payers, members of public should invariably contain mention of email address and office phone numbers, of the officers signing such, communications/notice/letters for facilitating tax payers’ electronic interface with the Department All are requested to kindly ensure that the above directions are strictly followed.
This issue in supersession of earlier letter dated 02.12.15